I’m now home, in my pyjamas, covered in potions and lotions and hot water bottles. I travelled to London to meet some members and volunteers from UKCVFamily and I got to experience just what it’s like to travel as a wheelchair user. I had both great experiences and humiliating experiences.
But first I’m going to skip to the middle of the day, where I got to meet 7 other wonderful people who share my experience of the last 4 years. I exited Stratford station and immediately felt overcome with emotion, so I took myself aside to take a moment. I knew I’d be emotional, I always am when I meet fellow injured folk, but I felt I needed a moment to be proud of the fact I’d made it and to be able to enter Starbucks without tears streaming before they even said hello.
Lorraine came and met me at the door and I finally got to embrace the woman who has personally given me so much support and love over the years. We went in and I got to see everyone’s beautiful smiling faces and give Brian a much needed and deserved hug before I marvelled at his beard. There are too many amazing things I could say about this man, The Beard, but everyone deserves a friend as loving and supportive as he is. Kay, Dominic, Ange and Jac were quick to say hello and I felt so welcome and at home among everyone. Claire joined us shortly after and once welcome hugs, tears and introductions were done we made our way up to M&S Cafe where it was significantly calmer and quieter than Starbucks.
In a way, none of these people were strangers to me. We not only share our reactions to the vaccine, but we’ve spent years sharing our highs and lows with each other, holding each other up when needed and cheering each other on for all the wins too. Today was no different as we got to share our stories in greater detail, laugh like we’d been friends for decades and even sniff and share a nifty tub of CBD cream. There was no embarrassment or judgement when we shared the hardest parts of our situations, just deep understanding and compassion. Most got sandwiches and drinks, while Kay and I opted for full cooked dinners and the time just seemed to disappear. In fact I was very disappointed to have to leave, I could have stayed there for hours more and probably wouldn’t have noticed how much time had passed.
With a promise to arrange a Wiltshire meet up with Kay, I said my farewells and wheeled myself off to tackle the journey home. At this point I really was on cloud 9. I was so fucking proud of myself and what I’d achieved, not just in making it to London, but in doing this huge journey alone as my first outing with my chair. To finally meet the people who have saved me time and time again and who I truly love and cherish so much.
But wait…where the fuck is my purse?!
Yes, dumb dumb here couldn’t find her purse anywhere once she got to the station. I looked everywhere and ended up calling Lorraine to see if it was on the table, and as she answered I suddenly found it in another pocket. I’d bought a new jacket for the occasion and had already forgotten it had four pockets rather than two. Panic over, until I missed my tube.
I got through the station gates and down the lift to the subway proper, which is about where all fell to shit. I don’t ever use public transport, and can count on one hand how many times I’ve ever used the tubes, and only ever with someone else who knows how they work. I knew I needed the Elizabeth line, but I didn’t know which platform of the two I needed. I’d got into the tunnel, hoping to ask a member of staff to direct me, but what I was faced with was hundreds of people barreling towards me in all directions and I got stuck. I said excuse me, I repeatedly said excuse me but not one person acknowledged my existence. I couldn’t turn back, I couldn’t go forward, and I’m not ashamed to admit I started to panic. I very carefully turned on the spot and very carefully and slowly tried to make my way back to the escalators to find a member of staff or a sign. SOMETHING. I eventually found a member of staff who honestly made me feel like I was interrupting his very important schedule of standing against the wall, likely ready to help people who needed it but hoping no one did. Eventually I got him to direct me to the lift I needed, I just had to face the tunnel again.
So, big girls pants on and off I went. But now, somehow, it was even busier and I was even more invisible. I slowly moved forward until I found that I couldn’t move at all. People were rushing in all directions, cutting right into me and my chair, giving me absolutely no space to edge forward even more. And the lift I needed was down and on the right, meaning I had to cross through the traffic coming the other way. At this point I was having a full blown panic attack. I was overwhelmed, overstimulated, out of my depth and entirely invisible to every single person around me.
Suddenly from behind I hear “OI, get out of her way” and then there was a man beside me, lit cigarette in hand, asking if I was ok. I’m ashamed to admit that I would initially have judged him for finding him intimidating, yet here he was going out of his way to make me feel safe and seen. Still in a panic, I could start to see people listening to him. He was like a lolly pop man with the attitude and ability to clear a path in the most ignorant of people like a celebrity body guard. He parted the sea of people often with a “no I said fucking stop and let this lady through! Come on love, you go. NO, I said NOT you!” He checked to make sure I knew where I was going next once I got to the lift and carried on with his own journey like he hadn’t just saved my life. At least that’s what it felt like.
It felt like I’d be stuck in that tunnel, unable to move until the wee small hours when the bulk of the ignorant were tucked up at home or sipping cocktails at one of the thousands of bars in the city.
I got to the platform and the final tube that would get me to my train on time was there waiting. I found a member of staff and quickly asked her to help me get on. She told me to go to her colleague with the ramp two carts down and he’d get me on. I bumped up the speed and raced down the platform, arriving at her colleague just as the doors started to close. “But wait, she said you’d help me get on the tube!” “Sorry love, you’re late”.
He got me on the next tube and told me someone would be waiting to get me off and they’d get me to my 14.35 train at Paddington. I got off and as I found with my journey to Stratford, what they actually do is take you to the lifts and fuck off. In fact on the way, the GWR staff handed me over to the TFL staff to take me to the train (as I’d booked) and they stood there and argued the toss about who was going to take me, one of them even saying “can’t we just radio someone else to do it?”
So, flustered, confused and sweaty, I tried to remember where to go. He told me it was Platform 1 I needed, and thankfully Paddington is much more civilised and I felt I could breathe enough to ask a member of public to direct me.
I raced onto the platform and to the station office to be told, “the train leaves in 2 minutes on platform 10, you’re not making that one love.” FFFUUUCCKKK. He was very friendly and chill about it, explaining he would book me on the next train and there would be no problem rearranging my Passenger Assistance. “Great, when does it leave?” “4pm.” I asked whether there was one sooner, “surely that can’t be the next train?” Nope, he could book me onto another that would leave at 3, but would required a change over at bath. Fantastic, more fucking train hopping. Did I mention I hate public transport? Or most things containing the name public.
Anyway, I’m home and my train landed in Westbury just after 5pm – and hour later than planned. I cannot fault the GWR staff or service. My journey to Paddington was actually a breath of fresh air, the wheelchair parking was in first class and they still insisted I have complementary hot chocolate and biscuits. They were patient, friendly and not once was I made to feel like an inconvenience. In fact they all raved about the wheels on my chair, checked in with me mid journey and offered encouragement when I didn’t quite get my steering right and knocked things. TFL staff could really learn a valuable lesson from them who left me feeling humiliated, incompetent and unintelligent. But worse still one never felt more invisible.
I initially wondered why I didn’t see another wheelchair user on the tubes, but I now understand why. Perhaps it was coincidence, or perhaps it’s because everyone from the staff to the fellow passengers just see you as an inconvenient obstacle, a burden on their day.
I didn’t sleep well last night, I was up from 3 am. Witching hour as many of us injured call it. I woke with limited energy, but the stress from my journey home used more body battery than I used from the moment I woke up to the moment I left my friends in M&S.
Now I’m home and resting, trying my best to reflect only on the best parts of my day. But I wanted to share it all here, because travelling as a disabled person is hard. But travelling as a wheelchair user can be both freeing, and degrading all in one.